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Job Summary/Objective:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
Roles: Officer - AO&CS in the role of Customer Service
Primary Responsibilities:
Reservations & ticketing:
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
Departures
- Attend the pre - flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.
Arrivals
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.
Post flight departure
- Filing of all necessary flight papers
Role : Officer - AO&CS in the role of Security
Functional Responsibilities:
- Maintain standards as per Company requirements
- Ensure effective threat assessment and response capability
- Achieve department goals and follow up
- Perform duties as per the Security Programme.
- Maintain performance standards and follow up with your shift
- Monitor continuously the Quality System and the level of conformance
- Secure quality levels
- Optimize resource
- Aware of Emergency Response Procedures, rules and regulations
- Acquire and maintain necessary skills required to perform job functions
- Maintain work procedures as per company requirements
- Carry out development dialogue with the Team leaders
- Control theft and pilferage of company property
Role : Officer - AO&CS in the role of Ramp
Primary Responsibilities
- Confirm the ETA of the flight from OCC or System (Navitaire).
- Take the bay no. from Apron and convey it to all the stations on R.T.
- Ensure that you are at the bay D-20 mins with all the equipment required.
- Note down the Touch down and Chocks and convey it on R.T.
- Align the ramp properly.
- Make sure there are enough coaches available for deplaning the passengers and take care that baggage should reach Arrival before the passenger.
- Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
- Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
- After departure make sure that all the equipment is sent back to the transport yard.
- Fill the ramp filling.
- During the flight ensure everyone is smooth, safe and flight is on time.
Eligibility Criteria:-
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Graduation is mandatory for freshers and degree certificate is essential.
- Candidates should not have any visible tattoos while in uniform
- Candidates must be flexible of working in rotational shifts including Night shifts
- Aspirants of Ground staff only (Security / Customer Service /Ramp)
- Valid passport
- For experienced candidates, previous employment letters / experience certificates and AEP surrender copy is mandatory for Aviation experience.
Base Availability - Candidate should be flexible to relocate at any IndiGo base.
Competencies-
- Good Communication Skills
- Customer Oriented
- Teamwork
- Ability to work under pressure
- Safety awareness
- Job knowledge and skills (if has prior aviation/ other experience)
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